Upper Management Team | Global Communications Group

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Management Team

Joel St.Germain, President & CEO 

Joel St. Germain, President and CEO, founded Global Communications Group in 2002 after a successful career as a top producer for many of the leading carriers including AT&T and MCI. Joel held numerous direct carrier sales and management positions including global account management for AT&T’s largest accounts and MCI’s largest accounts in the Midwest region.  As President and CEO of GCG, Joel is in charge of all executive management responsibilities including the overall strategic direction of the company. Together with the GCG management team, Joel develops the sales and marketing strategies along with the support and value added applications that drive revenue and provide support for top performing agents and sales partners today and into the future.  Joel likes to spend his spare time in the great outdoors either golfing or skiing. 


Mike Armstrong, VP of Sales Engineering

Michael Armstrong, Vice President of Sales Engineering, has worked for Global Communications Group since January, 2011.  Mike brings over 20 years of experience in managing technical and sales teams to the GCG team and has over 12 years of direct experience developing holistic telecommunication solutions for a wide variety of Fortune 50, 100 and 1000 customers.  In addition, Mike formerly worked on the operation side of the manufacturing, medical and financial industries and was the CIO for a large multi-national data storage company; therefore he is able to bring his real world experience to the table when designing solutions for customers. In his free time, Mike enjoys to gardening, traveling and spending time with his wife and two cats.


Mike Allen, VP of Sales and Engineering DataCenters.com

Mike Allen started with the team in June 2014. Mike brings 20 years of sales and technical experience to the GCG team with a heavy focus on new and emerging technologies. Mike was most recently in charge of the western channel Sales Engineering organization at Level 3 Communications collaborating in the strategic enterprise space. Previous to Level 3 Mike held management and operational positions in the CLEC, Wireless, and Cable industries. Mike works closely with the GCG executive team to develop the Datacenter and Cloud initiatives. Mike is also responsible for supporting the sales arms of the business with their bullet proof technical solutions. In his free time Mike enjoys, golfing, camping, fishing, as well as spending valuable time with his beautiful wife and 6 kids.


Greg Heidenfelder, VP of Sales Operations

Greg Heidenfelder, Vice President of Sales Operations, has worked for Global Communications Group since 2010 and has almost 20 years of experience in the telecom and network industry.  Greg works with a wide range of customers implementing and supporting a myriad of services and technologies including: VoIP, T1/PRI voice, Cisco CallManager, Dedicated Internet Access, Security Appliances, VPN, Integrated Access, Frame Relay and more.  Greg’s focus as the Vice President of Sales Operations at GCG is to maintain the company’s high ethical standard while providing a superior level of valued services to GCG’s clients.  In his free time, Greg likes to coach soccer, golf, and spend time with his wife and their three kids.


Heidi Humphreys, Operations Manager

Heidi Humphreys, Operations Manager, has been with Global Communications Group Since 2008.  Heidi has grown with the company and has worn many different hats during her employment.  As GCG’s Operations Manager, Heidi maintains the office environment, assists the GCG staff with technology needs, is in charge of human resources and manages the commissions for our agents.  In addition, Heidi also works to develop and manage GCG’s internal systems for the back office team so they are able to efficiently manage our customer and agent’s needs from tracking quotes to order provisioning and beyond.  In her free time, Heidi likes to spend time with her kiddo, run with her dog, teach spin class at the gym and read a good book.


Bob West, VP of Marketing

Bob West, Vice President of Marketing, has worked for Global Communications Group since 2005 and has developed powerful marketing, advertising and corporate communications strategies that have dramatically increased sales opportunities and brand awareness for GCG. As Vice President of Marketing, Bob is directly responsible for developing marketing plans and budgets, managing the marketing team and tracking results and effectiveness of marketing initiatives. Bob’s marketing expertise includes internet marketing, advertising, corporate branding, social media, interactive media, SEO, website development/design and analytics. Bob earned a BBA in Marketing and Management from Mesa State College and has an MBA in Finance and Accounting from Regis University.  In his spare time, Bob enjoys traveling, snowboarding, mountain biking and spending time with his three German shepherds.  



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