Meet the Team
Joel St. Germain
— CEO & FounderJoel St.Germain - View Profile
Joel St.Germain, CEO and Founder, is responsible for creating, communicating, and implementing Global Communications Group vision, mission, and overall direction. He leads the development and implementation of the organization’s overall strategy and directs management to execute strategic plans in addition to running datacenters.com, GCG’s cloud division. He maintains positive relationships with key stakeholders including clients, partners, and suppliers. Joel actively participates in numerous advisory boards and serves as the chairman of the Global Care Foundation, a 501(c)(3) non-profit.
— VP of Business DevelopmentMike Armstrong - View Profile
Michael Armstrong, Vice President of Business Development, has worked for Global Communications Group since January, 2011. Mike brings over 20 years of experience in in the technology industry and has over 12 years of direct experience developing holistic telecommunication solutions for a wide variety of Fortune 50, 100 and 1000 customers. In addition, Mike has worked on the operation side of seven different industries and was the CIO for a large multi-national data storage company.
— VP of EngineeringMike Allen - View Profile
Mike Allen, VP of Engineering, engages with clients directly to help determine the best course of action for their IT infrastructure based on current and future requirements. He has an extensive technical background having worked for some of the largest telecommunication carriers both domestically and internationally. Mike specializes in datacenter, network, cloud and telecommunications. He holds several certifications including both CCNA and SSCA.
— VP of Sales OperationsGreg Heidenfelder - View Profile
Greg has over 20 years of experience as a sales professional in the networking and telecom industry. Through that time he has worked with a wide array of customers to develop technology solutions that best meet their current and future business needs. Greg has a straight forward, “customer first”, approach that has proven successful in building relationships with clients as both their consultant and trusted advisor.
Robert West, MBA
— VP of MarketingRobert West - View Profile
Since 2005, Robert West has created powerful B2B focused inbound marketing and lead generation programs to create brand awareness and drive sales opportunities for the company. He is directly responsible for developing annual marketing plans and strategy, managing the marketing team, and tracking the effectiveness of marketing strategies from an ROI perspective.
— Operations ManagerHeidi Humphreys - View Profile
Heidi Humphreys, Operations Manager, has been with Global Communications Group Since 2008. As GCG’s Operations Manager, Heidi is currently responsible for facilitating and leading our back office team, maintaining a great work environment, financials and commissions for the company as well as growing and maintaining great relationships with suppliers.
— Senior ConsultantChris Newell - View Profile
Chris is an expert in the telecommunications and technology field with nearly 20 years of experience. Analyzing client’s IT and telecommunications infrastructure, Chris determines future needs and delivers best-value, scalable solutions. Along with his dedicated staff, he strives to ensure highest level support and life-cycle management.
— Global Account ManagerJamie Timmerwilke - View Profile
With over 17 years of telecom experience, James Timmerwilke has a solid understanding of various carrier offerings ranging from voice/data networking, co location, managed security and cloud solutions to disaster recovery solutions. Having spent the majority of the 17 years working for Competitive Local Exchange Carriers, James has experience managing complex projects, performing billing audit reviews, and account management.
— Global Account ManagerMary Loeffler - View Profile
Mary came to GCG in November 2013. She brings with her almost 20 years in the industry. Mary has worked on the Carrier side of the house as well as the Channel side. Her experience with Agents as well as customers make her an ideal fit for our Partner Program. Mary’s product knowledge spans from VOIP solutions, SIP, conferencing, Internet, mobility, MPLS, security, data centers and cloud.
— Global Account ManagerSteve Burns - View Profile
With over 15 years of telecom experience, T. Steven Burns has a solid understanding of various carrier offerings ranging from voice/data networking, co-location and cloud solutions to disaster recovery solutions with a specialty in AT&T products and services. As the industry trend is moving toward carrier diversity, Steven believes in the enormous benefit of what GCG can provide to clients.
— Global Leadership TeamAndre Corr - View Profile
Andre Corr, Global Leadership Team, Based in Seattle WA has been with Global Communications Group since October 2013. Andre has worked in the telecommunications and technology industry for the past 15 years selling hardware, software and technology services. Provides services ranging from auditing and analysis to planning and design, RPF management and project management.
— Global Account ManagerBart Dorst - View Profile
Bart Dorst, Global Account Manager with GCG since 2009, has over 20 years industry experience providing supplier agnostic recommendations for voice and data services. In addition to his BBA in Economics from Stephen F. Austin University, Bart has achieved some of the industry’s highest sales accreditations and certifications from Qwest, XO, Avaya and Cisco.
— Senior ConsultantChad Bienko - View Profile
Chad “PacMan” Bienko is an accomplished technology consultant established by a 17 year career working for Fortune 500 companies crafting technology solutions that transform client’s business process. He enjoys his success as a result of his focus on client advocacy and by delivering outcomes that achieve organizational goals.
— Global Account ManagerDan Engerman - View Profile
Dan Engerman, Global Account Manager, is a 25 year industry veteran providing telecommunications and IT consulting services to SMBs and global enterprises. He has a true understanding of technology and extensive background assisting clients in determining the best solutions and providers to fit their needs. Dan specializes in WAN, VoIP, Internet, and cloud computing.
— Global Account DirectorDavid Dominguez - View Profile
David has over 20 years of telecommunication experience, of which 14 years was spent with AT&T and MCI. David has had a very successful career as a top producer for Enterprise, Global and Government accounts. David has a solid understanding on all aspects of services offered in the industry today and where technology is going in the future.
— Global Technology ConsultantGerald Romano - View Profile
With over 25 years of telecommunications and technology experience, Gerald Romano is an industry veteran with proven success in helping clients solve business challenges by creating value through technology. Joining GCG in 2009 as a Senior Technology Consultant, Romano is responsible for managing carrier relationships for his clients.
— Global Solutions SpecialistJeri McNeal - View Profile
20+ years experience in Voice and Data network implementation, design and account support. I strive to provide cost effective solutions with superior customer service and technical support. Global Communications Group (GCG) utilizes a proven 5 step consultative process as well as relationships with 70+ carriers worldwide to assist our clients in reducing telecom expenses and create value through technology.
— Global Account ExecutiveKathy Leiser - View Profile
Kathy Leiser has been a sales rep for over 20 years in Information Technology having worked for AT&T, Lucent Technologies, Cisco Systems, Qwest Communications, and now as a GCG consultant, with a portfolio of over 100 Technology Providers. Please contact Kathy for an assessment of your current infrastructure or to provide new solutions for your business endeavors.
— Global Account DirectorLeslie Bonsett - View Profile
Leslie Bonsett, Global Account Consultant, has been with Global Communications Group since 2010. Leslie has worked in the data networking and communications industry for almost 20 years providing innovative IT solutions and overcoming obstacles for her clients. Leslie’s mission is to provide the most innovative, unbiased, flexible IT solutions and consulting services to her clients.
Liz Koury Pestinger
— Global Account ManagerLiz Koury Pestinger - View Profile
Liz joined Global Communications Group (GCG) in 2011 with over 15 years experience in the Telecommunications and Information Technology industry. She has been providing businesses with solutions ranging from Data/Voice Networking, Storage, Disaster Recovery, Hardware/Software, Managed Services to Cloud Computing technologies.
— Director of Account ManagementMargaret Deuschle-Munroe
Margaret brings 25 years of experience in the technology space with over a decade specializing in telecommunications. Working exclusively with Chris Newell, Senior Global Consultant of Enterprise Markets, they bring a wealth of knowledge to their clients, along with a passion for building long-term, trusted relationships and are dedicated to delivering impartial advice and ongoing service and support.
— Global Technical Sales ConsultantMike Lentz - View Profile
Mike has 20 years of experience with a proven record of success developing creative, custom solutions for his clients. He focuses on improving business processes while maximizing return on investment and has technical knowledge and experience in networking, enterprise applications, unified communications and managed services. Mike is married with three teenage boys, enjoys skiing and biking and watching his kids eat.
— Global Account DirectorRowena Hilton - View Profile
Rowena’s ability to successfully advocate on behalf of her clients is a result of her broad financial, technical, and sales background. Her talent lies in her ability to foster long-term relationships, and she understands that her true value to her clients is her ability to function as a trusted advisor. Her skill set includes expertise in B2B sales strategies, RFP’s, contract negotiations, channel and enterprise partnerships etc.
— Global Account ManagerPatrick Filas - View Profile
Patrick Filas has over 25 years of telecommunications experience and has managed Channel Partners for several nationwide Carriers. He has a solid understanding of a wide variety of disciplines including but not limited to voice/data networking, cloud, hosting, SIP, mobility, machine-to-machine, and system integration. Pat is well known for his integrity, conscientiousness, and dedication to the needs of his clients.
— National ConsultantSandra Herrick - View Profile
Over 18 years of experience in technology solution sales to enterprise businesses and their IT infrastructure environments. Able to bring to the table a wide range of solutions, which include hardware, software and services. Services that Sandra offer include Web Collaboration, Audio and Video Conferencing, Mobility Expense Management, Data Center and Colocation knowledge plus much more.
— Director of Global AccountsSante Suffoletta - View Profile
Sante specializes in building lifetime relationships with his clients. His customers see him as an open & unbiased source of information. He brings 18 years in business technology and a team of veteran engineers who become an extension of your team. Whatever your business needs, Sante will help you solve problems and maximize your investment.
— Global Account ManagerYogi Simms - View Profile
Business Development Manager with over 10 plus years of broadband experience in all aspects of enterprise sales for datacenter, cloud, and telecommunication solutions. Establish solid client relationships, contract negotiation, and act as a resource for all my clients IT needs. Vice President of Communication Technology Professionals, a non-profit organization that is dedicated to educate people in the Colorado community about the new trends of technology.
— Project ManagerApril Armijo - View Profile
April has been with GCG Since 2011 and brings over 15 years of experience to the GCG team in both operational and project management roles. April is primarily CenturyLink focused however she also has vast experience working with a wide range of suppliers in the areas of provisioning, and implementation of PRI, CAS, Analog and SIP interfaces,I/A,VOIP ,Internet, MPLS, MOE.
— Project ManagerBruce Miles - View Profile
Bruce Miles, Project Manager, has been with GCG since 2012 and has worked in the telecom industry for 16 years. He has vast experience working with a wide range of suppliers in the areas of provisioning and the implementation of PRI, MOE, MPLS and VOIP. Bruce is detail oriented and provides exceptional customer service from the beginning to the end of every project. In his free time, Bruce likes to snowboard, travel and make people laugh.
— Project ManagerJenna Koenning - View Profile
Jenna Koenning brings over seven years of telecom experience to her role as a Senior Quote Fulfillment Specialist, and has been with GCG since 2011. From roles in customer service management, telecom analysis, and project management, Jenna’s expertise and knowledge positions her perfectly to work with 100+ telecom and data suppliers to compile the best possible solutions for GCG’s customers.
— Project ManagerJosh Crow - View Profile
Josh Crow has over eight years of experience in the telecommunications industry working across many product sets and providers. In his position as a project manager, Josh is dedicated to assisting clients with ordering, repairs and billing issues.
— Senior Customer Service CoordinatorSherri Greve - View Profile
With 17 years experience as a telecom specialist. I have stellar interpersonal skills with both agents and vendors to handle particularly complex billing investigations, trouble ticket escalations and post sales matters. Customer satisfaction and resolutions are my endeavor. I find my spirited and enthusiastic charisma brings a unique touch to the GCG team!
— Project ManagerStephanie Baker - View Profile
I have been with GCG since 2012 starting in Quotes and working up into Project Management of Orders. As a Senior Project Manager I focus mainly on managing AT&T orders. I also manage supplier relationships for both AT&T and MegaPath. I enjoy the challenges and excitement of supporting our customers from contract generation to install!
— Project ManagerTami Taylor - View Profile
With over 17 years of telecom experience, I have been helping clients manage hardware and software products, reduce telecom expenses, and solve trouble tickets. I have experience developing and supporting customers including: MOE, Hosted VoIP, VPN, MPLS, Co-Location, Cloud, data storage, etc
— Special Projects Manager & AnalystChristine Duffy - View Profile
Christine works exclusively for GCG’s Senior Global Consultant of Enterprise Markets, Chris Newell. Taking on special projects and proactively concentrating on client satisfaction and support, Christine also assembles and summarizes data and prepares reports for Chris and team to continuously focus on improving the client experience.
— Senior Customer Service CoordinatorStephanie Tackett - View Profile
Stephanie Tackett brings 20 years of experience and expertise as a Receptionist and Customer Service Representative to GCG. In addition to answering the phone with a smile in her voice, Stephanie works with clients, partners and suppliers to effectively resolve any billing issues, trouble tickets, and invoice audits the client may have in a timely manner
— Marketing – Supplier ManagementDezirae Carlin - View Profile
Dezirae Carlin has been working with GCG since February 2014. Since joining the team she has trained in social media, website development, marketing and supplier management. With her passion and creativity for Marketing and her strong sense of love for those around her- she has continued to excel within the company. In her free time, Dezi likes to spend time with her daughter, workout, enjoy nature and relax with a good book and a latte.
— Marketing CoordinatorAndrew Nuebel - View Profile
Andrew Nuebel, Marketing Coordinator, has worked for Global Communications Group since June of 2012. He has skills in graphic design, web design, coding, and search engine optimization. Andrew is currently attending CU Denver and earning a degree in business. He looks forward to expanding his knowledge in the telecommunications industry and plans to become a sales engineer in the future.
— Client Support SpecialistKatie Price - View Profile
Katie works exclusively for Chris Newell, GCG’s Senior Global Consultant of Enterprise Markets. As Consultant Support Specialist, Katie’s motto is client first. Tracking orders and project deadlines, resolving client/carrier business concerns and maintaining/updating internal databases and action logs are just a few of the daily tasks Katie performs to ensure highest-level customer service and support.
— Quote Fulfillment SpecialistWeston Williams - View Profile
Weston Williams, Quote Fulfillment Specialist, recently worked for AT&T and is passionate about all things technology including mobile devices. In his role at GCG, Weston works with GCG sales teams and clients to audit invoices, strategize supplier choices, request pricing, and track quotes. He enjoys snowboarding, longboarding (with his three huskies), and working out.
— Project ManagerGail Hardin - View Profile
Gail Hardin began working for GCG in 2015 and has over 18 years of experience in telecommunication. In her free time she enjoys spending time with her friends and family. She is married with two wonderful sons and blessed with a loving daughter in-law, two amazing grandchildren and two dogs.
— Chief Business AdvisorChuck Mache - View Profile
Chuck Mache, called the “Architect for Breakthrough Achievement” has spent the last 25 years selling, managing, building, and leading sales organizations in highly competitive markets.
Chuck’s proven techniques and systems have helped thousands of salespeople clarify exactly who they are and what they want to become. He believes that breakthrough sales success lies in the close evaluation of our strengths, weaknesses, beliefs, and behavior. And, these things are different for everyone; therefore, the path to breakthrough achievement is different for everyone.