What is a network audit? How does it differ from a network assessment? When should you consider a network audit? In this article, I will start wi...
When to Use Dark Fiber? Who’s Dark Fiber Best For?
When do you use dark fiber? Who’s dark fiber best suited for? What are the benefits of dark fiber service? In this article, I will explain what dark...
Top 30 Call Center Terms and Metrics (KPIs) You Must Know
Agree or disagree? Your “call center” serves as the voice of your company, brand, products, and services. This is true whether your call center is...
Top Reasons to Migrate from On-Premise to Cloud Contact Center Solution
When it comes to business and enterprise technologies, cloud-based services like Contact Center as a Service (CCaaS) implementations are accelerating....
Why Businesses Are Turning to Independent Agents to Source Their IT?
In our quickly evolving and fast-paced industry, businesses and technology providers are increasingly shifting to independent telecom agents and IT co...
How Secure is the Cloud? Is it More or Less Secure Than Colocation?
It has long been said that the cloud is not secure and that security threats pose major issues for businesses. This is especially true with businesses...
Top ERP Mistakes Made by Organizations and How to Avoid Them
Enterprise resource planning (ERP) software can offer a lot of value and utility for your business. However, implementation can come with a number of ...
How to Build Your Business Case for UCaaS?
If you’re like most businesses you probably use a number of different communications and technology services – phone calls, audio and video confer...
SD-WAN vs. MPLS Network: Which is Best for Your Business?
One of the most common questions that customers ask about their WAN architecture is: “Should I select an SD-WAN or MPLS Network? It is a very good q...