Many professionals use the terms “call center” and “contact center” interchangeably. However, there is a world of difference between the two. ...
Everything You Need to Know About Service Level Agreement Best Practices
A service level agreement (SLA) is a set of promises made by the supplier of IT services to their customer. It is a legal agreement that set...
GCG Partners with Global Linking Solutions to Provide IT Cybersecurity Solutions
The partnership paves the way for GCG to offer a turn-key solution for threat and vulnerability monitoring and incident detection and response to its ...
Everything You Need to Know About Using Network as a Service in Your Business
Should your business be using Network as a Service (NaaS)? If your business is looking to lower networking costs, expand an enterprise-wide area netwo...
Everything Your Business Needs to Know About 5G
Mobile companies are beginning to roll-out 5G networks all over the world. Businesses, consumers, and technology enthusiasts have been waiting for the...
How Do You Know if SD-WAN is Right for Your Business?
More and more companies are looking to implement SD-WAN to improve their remote networking issues. But, is SD-WAN the right choice for your business? ...
Is CCaaS Right for Your Business? Top 5 Benefits of Contact Center as a Service.
Contact Center as a Service Explained Traditionally the various services of a typical contact center have been available from separate on-premise vend...
Masergy Launches Integrated SD-WAN and Security Bundles
Masergy, a leading provider of managed SD-WAN, cloud communications, and managed security solutions, announced the launch of industry-unique bundles t...
Google Teams up with VMware to Bring More Enterprises to its Cloud
Google’s cloud-computing unit announced a new partnership with Vmware, aiming to widen its enterprise base. With the new deal, Google Cloud will beg...
Get to Know: Digital Realty – Colocation, Hyperscale and the Edge
We sat down recently with Steve Holt, Partner Marketing at Digital Realty to discuss Digital Realty and industry trends such as cloud, edge computing,...