If you’re like most businesses you probably use a number of different communications and technology services – phone calls, audio and video confer...
SD-WAN vs. MPLS Network: Which is Best for Your Business?
One of the most common questions that customers ask about their WAN architecture is: “Should I select an SD-WAN or MPLS Network? It is a very good q...
Top 8 Digital Transformation Technologies for Your Business
In this article, we examine the top eight digital transformation technologies that are impacting organizations today. They include Contact Center as a...
Five Steps for a Successful Digital Transformation
Companies across all industries from manufacturing to technology, pharmaceuticals, financial, retail and healthcare are currently going through or pla...
Top 10 Technology Trends for 2020 and Coming Decade
It’s hard to imagine that 2020 is here… It seems like a few short years ago we were talking about 2010 and hype around cloud computing. Fast ...
What’s the Difference Between a Contact Center and a Call Center?
Many professionals use the terms “call center” and “contact center” interchangeably. However, there is a world of difference between the two. ...
Everything You Need to Know About Service Level Agreement Best Practices
A service level agreement (SLA) is a set of promises made by the supplier of IT services to their customer. It is a legal agreement that set...
GCG Partners with Global Linking Solutions to Provide IT Cybersecurity Solutions
The partnership paves the way for GCG to offer a turn-key solution for threat and vulnerability monitoring and incident detection and response to its ...
Everything You Need to Know About Using Network as a Service in Your Business
Should your business be using Network as a Service (NaaS)? If your business is looking to lower networking costs, expand an enterprise-wide area netwo...
Everything Your Business Needs to Know About 5G
Mobile companies are beginning to roll-out 5G networks all over the world. Businesses, consumers, and technology enthusiasts have been waiting for the...