With the rapid rise in cloud adoption, it’s important to know of the key cloud computing terms and definitions. Many of us are still trying to wrap ...
Everything You Need to Know About Service Level Agreement Best Practices
A service level agreement (SLA) is a set of promises made by the supplier of IT services to their customer. It is a legal agreement that set...
Is CCaaS Right for Your Business? Top 5 Benefits of Contact Center as a Service.
Contact Center as a Service Explained Traditionally the various services of a typical contact center have been available from separate on-premise vend...
Finding a Balance on Your IT Cybersecurity Spending
Cybersecurity has quickly gone from being viewed as security overkill to a necessity by most businesses. As with all forms of technology, there are co...
ERP Implementation: Best Practices for Success
Enterprise resource planning (ERP) software offers vital functionality and important benefits for organizations in all industries. However, implementi...
The Future of Cloud: PaaS, Containers, Microservices, Orchestration, and Hybrid
Cloud computing – the process of storing and managing data online – has revolutionized the way companies develop IT solutions, enabling businesses...
Business Analysts and Their Role in Guiding Firms toward Success
Unsure what a business analyst is, or what these professionals might do that can bolster your company’s performance? Actually, it’s quite simple â...