In today’s fast-paced digital world, Contact Centers are evolving to meet the growing expectations of customers. AI-driven omnichannel solutions are...
Top 30 Call Center Terms and Metrics (KPIs) You Must Know
Agree or disagree? Your “call center” serves as the voice of your company, brand, products, and services. This is true whether your call center is...
Top Reasons to Migrate from On-Premise to Cloud Contact Center Solution
When it comes to business and enterprise technologies, cloud-based services like Contact Center as a Service (CCaaS) implementations are accelerating....
What’s the Difference Between a Contact Center and a Call Center?
Many professionals use the terms “call center” and “contact center” interchangeably. However, there is a world of difference between the two. ...
Is CCaaS Right for Your Business? Top 5 Benefits of Contact Center as a Service.
Contact Center as a Service Explained Traditionally the various services of a typical contact center have been available from separate on-premise vend...