Rackspace Hosting, Inc. (Rackspace), incorporated on March 7, 2000, operates in the managed cloud segment of the business information technology (IT) market. The Company offers a portfolio of integrated IT solutions for common business needs. The Company offers services for certain applications, including e-commerce and Web content management sites, business-productivity applications, such as e-mail and collaboration, and data stores.
The Company offers private, public and hybrid clouds in its approximately 10 data centers located on over four continents, in Microsoft Azure and Amazon Web Services data centers, as well as in customer-owned data centers. Its services include dedicated customer care and technical support, such as operating system patching, application monitoring, network and firewall configurations, and identity management. The Company has operations located in multiple cities across the United States, as well as in London, Amsterdam, Zurich, Hong Kong, Sydney and Mexico City.
The Company’s Public cloud refers to multi-tenant pools of computing resources delivered on-demand over the Internet. The Company’s Dedicated cloud refers to computing resources accessed by a specific customer. The Company provides a customer portal and other management tools. It also offers higher support levels that assume more cloud management tasks, including for various applications. Dedicated cloud hosting is a recurring, subscription-based service.
The Company’s Private cloud refers to a pool of computing resources. The Company offers private clouds powered by VMware, Microsoft, and OpenStack. Hybrid cloud enables customers to utilize the benefits of both dedicated cloud and public cloud in its data centers or those of a third-party. The Company’s customer service, Fanatical Support, offers prescriptive advice to customers and prospects.