Although a contributing factor, the 2020 pandemic wasn’t the only driving force behind the rise of remote work. It may seem like a relatively new fa...
Top 30 Call Center Terms and Metrics (KPIs) You Must Know
Agree or disagree? Your “call center” serves as the voice of your company, brand, products, and services. This is true whether your call center is...
What’s the Difference Between a Contact Center and a Call Center?
Many professionals use the terms “call center” and “contact center” interchangeably. However, there is a world of difference between the two. ...
Is CCaaS Right for Your Business? Top 5 Benefits of Contact Center as a Service.
Contact Center as a Service Explained Traditionally the various services of a typical contact center have been available from separate on-premise vend...
8×8 Enters Global CPaaS Market with Wavecell Purchase
8×8, a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, acquired Wavecell, a Singa...