Want to increase your employee productivity and customer experience while reducing costs? Cloud UCaaS combines the best voice and collaboration tools into a single unified product. Find out if UCaaS is right for your business. Call 877-708-8900 to speak with an expert.
Unified communications as a service (UCaaS) is a cloud delivery model that offers a variety of communication and collaboration applications and services.
UCaaS features include enterprise messaging, presence technology, online meetings, team collaboration, telephony and video conferencing. UCaaS is known for providing flexibility and scalability for core business tasks. Many UCaaS vendors also offer contact-center capabilities, including auto-attendant, interactive voice response, call routing and customer relationship management integrations.
UCaaS vendors are increasingly adding communications platform as a service (CPaaS) capabilities and application programming interfaces (APIs) to their cloud platforms. Customers can use CPaaS capabilities and APIs to embed cloud-based communication features into their business applications and workflows.
Benefits of Cloud UCaaS
Unified communications provides real-time access to services such as phone communications, messaging, data sharing, and conferencing from a variety of devices and allows every executive, staff member, and customer to move seamlessly between them. By bundling these services and partnering with a world class vendor, businesses gain opportunities of scale and can optimize productivity across all business operations.
Work anywhere. Connect with partners and customers from the road, from home, or anywhere business takes you. On a UC plan, instant connectivity provides flexibility when it comes to where, when, and how business communications occur. You will no longer be limited by the silo of being in the office.
UC offers superior reliability by creating performance redundancies that protect against downtime. If one tool goes down, another is programmed to kick in.
Combine this optimal redundancy with a top-notch data center and major cloud provider access and you’ve got a UC plan to keep business running even in the most dire situations.
Unified communications is the point where strategy, operations, and production coalesce. The advanced suite of tools allows all stakeholders to collaborate in real-time. Companies are able to respond faster to environmental and competitive changes and to flag valuable opportunities that may have gone unnoticed.
Implementation and organizational challenges are reduced by instant access and quick problem solving. By creating an environment that can support collaboration across multiple channels, an organization has gained a huge competitive advantage.
UC allows you to move every purchase, update, and maintenance task associated with telecom to the provider and shift skilled IT staff to projects that progress the competitive strengths of the company. By removing maintenance headaches and costs, organizations can reap significant savings.