Client Overview
A fast-growing technology services firm and valued GCG client faced mounting operational challenges as their workforce expanded across multiple states. With employees working in-office, remotely, and in hybrid models, the company struggled to efficiently procure, deploy, manage, and recover IT equipment. The internal IT and HR teams were overwhelmed, onboarding delays became common, and asset visibility was poor.
The Challenge
- Delayed employee onboarding due to inconsistent equipment delivery
- High IT workload managing shipping, setup, and retrieval of devices
- Increased equipment loss and limited visibility in asset locations
- Difficulty forecasting hardware budgets and replacement cycles
The Solution: Firstbase via GCG
Through a strategic partnership with GCG, the client was introduced to Firstbase, a unified platform for end-to-end equipment lifecycle management. GCG facilitated onboarding and was the trusted advisor in configuring a scalable Firstbase deployment tailored to the client’s needs.
Results
Time Savings:
Onboarding time dropped by 40% as employees received devices through Firstbase’s pre-deployment services before day one. IT teams no longer had to handle individual device setups or manage shipping logistics.
Cost Reduction:
With Firstbase’s asset tracking and refurbishment program, the client reduced new device purchases by 25%. Devices were reused, securely retrieved, and reissued where appropriate. Loss due to unreturned or misplaced equipment decreased significantly.
Resource Optimization:
Firstbase enabled the client to reallocate internal IT resources from manual provisioning to strategic IT projects. HR teams also benefited from automated workflows that supported smoother onboarding and offboarding.
Scalability & Visibility:
With a centralized dashboard, the client gained full visibility into their global equipment inventory and performance metrics, improving forecasting and compliance.
Testimonial
“We used to scramble every time we hired someone. With Firstbase, our equipment arrives on time, is fully ready, and we know exactly where it is. Thanks to GCG for helping us find and implement a partner we can rely on.”
— Director of IT, GCG Client
Conclusion
By partnering with GCG and implementing Firstbase, the client transformed its equipment management process. The result: faster onboarding, lower costs, better visibility, and happier employees—all while future-proofing operations for continued growth.