What is a network audit? How does it differ from a network assessment? When should you consider a network audit? In this article, I will start wi...
Getting to Know: Granite Telecommunications
I had the pleasure of interviewing Charlie Pagliazzo, VP of Channel at Granite Telecommunications about the company and its history, telecommunication...
What is the OSI Model? OSI Model Layers Explanation and Mnemonic
What do you think of when you hear the terms OSI model or seven layers? For those in IT, it might bring you back to the days of studying for the ...
When to Use Dark Fiber? Who’s Dark Fiber Best For?
When do you use dark fiber? Who’s dark fiber best suited for? What are the benefits of dark fiber service? In this article, I will explain what dark...
Top 30 Call Center Terms and Metrics (KPIs) You Must Know
Agree or disagree? Your “call center” serves as the voice of your company, brand, products, and services. This is true whether your call center is...
Top Reasons to Migrate from On-Premise to Cloud Contact Center Solution
When it comes to business and enterprise technologies, cloud-based services like Contact Center as a Service (CCaaS) implementations are accelerating....
How to Determine Your Cloud Server Requirements?
You may be new to everything that is ‘the cloud.’ However, that shouldn’t stop you from deploying your website, application, or platform to a pu...
How to Select the Right Colocation Provider and Data Center?
Whether driven by finances, personnel and resources, disaster recovery planning or merely wanting to concentrate on core competencies, many ...
Data Center Connectivity: Everything You Need to Know About Cross Connects
Despite being one of the most important components in a data center, connectivity options can be complex, confusing and hard to understand. There are ...
Why Businesses Are Turning to Independent Agents to Source Their IT?
In our quickly evolving and fast-paced industry, businesses and technology providers are increasingly shifting to independent telecom agents and IT co...